You cant prove that the buyer has recived an item just by tracking info. Buyer opened an 'item not received' case without messaging, hasn't responded since At 11 pm on June 13 a buyer opened an item not received case after it had been marked as delivered. Select More actions beside your item and then I didn't receive it. to enquire and they have apparently said that the item was delivered and she was at an appointment. Success all round. Excellent. Latest estimated delivery dateWhen we have no information about the actual delivery date, we use the latest estimated delivery date. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. edited to add—I think the buyer can ask eBay to step in, in this situation, but they lose the case—they get a message saying “we’re sorry this didn’t work out for you. On the 5th day, you can close the case by going to the Resolution Center and selecting Receive fee credit, then Close case on the following page. @f_true As long as you have ntered the Tracking you will win a Not Received dispute if your buyer decides to open one. It’s supposed to Be for communication only—because as most of us know—eBay still wants the seller to work with the buyer & keep the buyer happy. You don't need to do anything now. My interpretation of policy is that international buyers have to report item not rec'd no later than the 30th day either from the estimated delivery date or from the paid item date. I bought a phone on June the 4th and I have not received it yet. You are correct. Re: case was opened as item not received, seller offered to send another so case was closed. The Buyer is trying it on, trying to get a free item. all u have to do is the response that u did . Share best practices, tips, and insights. They hadn't previously contacted me at all, just opened a case. An international buyer opened an item not rec'd case 74 days after I shipped the package. Feb 2, 2017 2:24:57 PM. Got this from ebay message boards: Buyers have 45 days to open an Item Not As Described or an Item Not Received case with PayPal. Any Non Deliveries get returned to the Sorting Office a few miles away. My interpretation of policy is that international buyers have to report item not rec'd no later than the 30th day either from the estimated delivery date or from the paid item date. Didn't realise that some PO's double as Sorting Offices, suppose it is down to how much space at the end of the day? Monday the 17th was Presidents Day so my post office was not open. Should I be worried? An international buyer opened an item not rec'd case 74 days after I shipped the package. 18,657 Views. Thanks to everyone who helped out on this thread! I had to work the next day on the 18th so I sent their package on the 19th. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. A few days after I dispatched the item, eBay contacted me to say "Issue a refund to the buyer as someone has been purchasing items of their account with their permission". You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. So I had a chat with ebay Support and asked what to do as I always send items 1st Class Recorded Delivery. That is the ebay policy. Unfortunately you are no longer covered by the MBG” or something like that. (eBay rule of thumb 30 days from delivery of item) eBay will allow a buyer to open a case, because the item is past eBay's Money Back Guarantee time frame one of the options in the return should be to decline it. We always encourage our members to communicate with each other when there's a problem with a transaction. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Can't you see a signature on the RM website? The first step is to contact the member through … Here is what my research found: A buyer can report in My eBay that they didn't receive an item once the item's latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date. You have provided all the evidence showing delivery that's required so you should win the case. It could be that, for some reason, the buyer did not receive the item but you can only go on the information about the delivery you have and you have fulfilled your legal obligations. If they paid with paypal, they have 180 days from purchase to file. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Am I going to win the case, or will eBay take the buyer's side? The package was sent out on the 19th. Here's how you can protect yourself as a buyer: Open a case. We always encourage our members to communicate with each other when there's a problem with a transaction. Thanks for the advice, don't worry, the Royal Mail receipt is going nowhere! Item no You can decline the return if it was opened through eBay, if it was opened via paypal and the case is in your paypal resolution center buyer will have to ship back for a refund. I contacted ebay and an ebay staff Deryi. You may not open an INR claim early on eBay. Maybe more believable, if your Buyer had gone to her local Sorting Office rather than the PO. Got this from ebay message boards: Buyers have 45 days to open an Item Not As Described or an Item Not Received case with PayPal. The case should be closed in your favour. Escalate the case to eBay. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution … Can I win this case based on timeline criteria? you need to respond again, through ebay case, with the tracking number if asked, then write that the item has been received,, or you can politely write the buyer and say i can see that you item has been received according to tracking, may you please close the ebay action, as you have received your item, thanks Meet other eBay community members who share your passions. However, we're always ready to step in and help. Shipping with Signature Confirmation will protect you in an Item Not Received case, provided you ship to the address on the PayPal transaction details page and the tracking shows as delivered or a signature is captured. The buyer then opened a case with eBay which advised she could return it and receive … She messaged me 10 days after auction ended saying should I be concerned this hasn’t arrived yet? Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. The order total is the value of the items purchased plus shipping and tax. Case closed. Your interrogation is correct. Wait and see what your buyer does, and if they open a case, respond with the tracking details. Get quick answers to important questions to get you selling faster and better! ... Appeal eBay’s decision on a case . On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received case. Hi, I have been to the local post office and they said they haven't got any parcels holding for me so the only solution is send me a refund. eBay allows a case to be opened after the MBG has expires but the buyer isn’t supposed to be able to escalate it to eBay. I sold an item for £110 on eBay on the 4th of August 2014. Select Send request. yes. Copyright © 1995-2020 eBay Inc. All Rights Reserved. It could be that, for some reason, the buyer did not receive the item but you can only go on the information about the delivery you have and you have fulfilled your legal obligations. if she opens an item not received case, then just call ebay and say that a buyer opened a case for item not received, but tracking clearly shows it was delivered, can we please close this. It won't make any difference as far as Ebay is concerned. If it has been more than 30 days since ebays latest delivery estimate, then yes you can win this. Cancelling your case Fantastic news! Your request will then close automatically within 24 hours. Using Resolution Center Sellers can open an unpaid item case through the Resolution Center. After opening a case, the buyer has 4 days to respond or pay for the item. I buyer opened an item not received case for an item shipped Small Packets International - Ground. If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. 3. ******************************************************************************************. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. My local PO is just one small Counter in the local Spar Shop. Your story is a familiar one, one that pops up on these boards with regularity. An international buyer opened an item not rec'd case 74 days after I shipped the package. I state that I ship Mondays and Thursdays, buyer ordered on Friday, February 14th. Vora offered £7.50, although the screenshot of a photo sent by the buyer did not show evidence of staining. I then messaged tracking reference and checked myself which stated parcel was delivered (signed for) 2 days after posting. ___________________________________________________________. When a request is opened the seller has 3 business days to respond before the buyer can ask eBay to step in. The trouble is, the item was delivered on May 5th according to RM's tracking (dispatched May 3rd) and if they had missed the delivery then (a) it would show on the tracking as "collected" instead of "delivered" (I've checked this with other RM deliveries) and (b) since it's been so long since I sent it out, if the buyer had missed it then the item would have been returned to me by now - which it hasn't! If a seller chooses to use an unreliable company to deliver goods, whos delivery people steel goods or deliver them to the wrong address then falsify the documentation, it is down to the seller and the delivery company and it certainly wont take long before it starts to show up on the sellers ebay feedback too !!! When an unpaid item case closes without the buyer paying, the seller will automatically receive a final value fee credit from eBay, and we block the buyer from leaving feedback for that transaction. Timeline: Right after you open a case at the Resolution Centre.. After you’ve opened your case at the Resolution Centre, we contact the seller, let them know you've opened a case with them about your purchase, and encourage them to communicate with you within the next 10 days. I was home (by chance) all day and believe me, there were no callers. Those can be a year for some cards. Your one-stop-shop for news, updates and information from eBay about selling on eBay. What to do when a buyer opens an item not received request on eBay In the email you received telling you the buyer’s issue, select See request details. You have the option of adding a message to the seller. As soon as the Unpaid Item Assistant opens a case, the buyer can’t leave feedback until the case is closed and you’ve received payment. So for this purchase the claim period is from April 15 to May 14. Well done for standing your ground. You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Give support, share information, and connect with fellow members. Ive just had an email saying an item has been delivered here today and it hasnt. Buyer has now decided to take this up with eBay and apparently I will hear back within 48 hours. I realise it's probably different in cities and large towns but my local sorting office is my local post office. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You can open an Item-Not-Received (INR) case on ebay during the 30 day period after the last estimated delivery date. Learn more about asking eBay for help. I have advised the buyer numerous times to open a resolution case with eBay which she is ignoring. Several months ago I had a buyer open a case: Item Not Received and asked for a full refund. The seller will win an INR but a decent one will chase it up as far as humanly possible on the buyer's behalf. I had no chance to respond to the case and ebay within one minute. I'll update this when I hear back from eBay customer support. I have a buyer who just recently opened a case against me for an item not received. If not, why would eBay allow the buyer to open a case 74 days since item was shipped? My interpretation of policy is that international buyers have to report item not rec'd no later than the 30th day either from the estimated delivery date or from the paid item date. We contact the seller. When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries. It won't make any difference as far as Ebay is concerned. What was the outcome of this case please? I had a, buyer opened a non-received case on NOV 10.24am and within one minute the case is closed in buyer s favor (10:25am NOV20). The first step is to contact the member through … I then replied to eBay and said "I have already received payment and dispatched item" and eBay told me not to worry. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. Buyer was from Switzerland and was unable to open a not received case on the Swiss Ebay, so they contacted ebay. 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