So technically the seller can keep my phone and don’t sent it back. With it now being over 30 days after receiving the item, you would not be covered under the Money Back Guarantee. So i asked ebay to step in and it’s been 2 weeks no resolution yet. To learn more about eBay’s hassle-free returns, click here. I'm Joe, the creator of Auction Nudge. Most transactions on eBay.ca are covered by the eBay Money Back Guarantee. The eBay Money Back Guarantee!! Is there any TIME LIMIT to the return policy? Alongside the legitimate requests, sellers may also experience dishonest buyers raising INAD cases to take advantage of eBay’s Money Back Guarantee. ☹️. I do not have other option than to close my ebay account. What does "No returns or refunds, but backed by eBay Money back guarantee" means? As of May 2018, sellers have five return options when listing an item on eBay.com: The first option is somewhat misleading as a discussion of the Money Back Guarantee will prove later, but for the most part, it means not allowing buyers to return an item due to buyer’s remorse. He wanted a partial refund to the tune of 25% of the total cost, citing that the cards were damaged and they were not worth what he paid for them. Not fair! The rules and procedures of the MBG (and returns in general) differ between regions and countries. eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. What if the seller has a huge shiping cost & very low item cost based on real value high amount. Even then a Buyer could invent a flaw to force a refund at the sellers expense. The phone was shipped from uk to Ireland. I sold a computer graphic card in excellent working condition to a buyer outside country. There are many different reasons why the seller has blocked you. Purchases are covered by the eBay Money Back Guarantee when all of the following are true: An item isn't received or it isn't as described in the listing A buyer reports that they didn't receive an item or requests a return within the eBay Money Back Guarantee timelines I received my tracking number and kept an eye on the tracking. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Was the back brace too tight but described accurately? I have a 100%* rating, but after this experience, I am afraid to sell on eBay. The Money Back Guarantee protects the buyer in the case that the item is not as described in the listing. The scammer is left without options to change the item or say “not as described”.. Click here to learn more. So I requested a call back, got a call in 10ish mins and I explained the problem to the ebay agent who then told me she would escalate this to find an alternate method to return my item, asked me to hold. Covered. What's covered. About this seller. No returns, but backed by eBay Money Back Guarantee. She should not be out all of the postage and fees. The buyer did not return the damaged item, but eBay Resolution Dept. Accepting returns has the major advantage of providing the buyer with confidence, making them more comfortable to purchase. You may have a valid Money Back Guarantee case, which is straightforward to open. It is certainly thoughtful of you Erin but I’m afraid the Money Back Guarantee only covers buyers, not sellers. The open return policy allows for fraudulent buyers to waive re-stocking fee’s and force seller to pay for return shipping costs along with giving that fraudulent buyer their money back including initial shipping costs!! eBay has a Money Back Guarantee, which means you can get a refund on an item if something goes wrong. Postage, returns and payments details See details. in Buying on eBay The listing says it's a used item with a 9/10 rating, no where does it say its not working. This way you would not buy it if it doesn’t fit I’m sorry to hear about your recent negative eBay experience. My Mother is a power seller. It covers two main situations: In both instances, the seller first has the opportunity to resolve the situation with the buyer independently. I paid $16.99 for a back brace. refund under Ebay's 'Money Back Guarantee' The problem is that when I logged into my pay pal account in connection with an opened ebay case, I noticed that there is a box at the top which asks me to agree the refund, but I have already given her £10 for cleaning, which has not been deducted. Postage, returns and payments details See details. Question Money back guarantee defective used item with no return stated. Your email address will not be published. Sometimes, eBay does not ask the buyer to send back the item but may still refund them the cost of the item and seek reimbursement from the seller. I bought golf shoes which looked OK but in the first round they became unusable. I do not know what ebay will do. Not allowing returns puts a seller as a competitive disadvantage but can stop most buyers attempting to return items for frivolous reasons. Let’s see what happens. Asking for eBay’s help is always a gamble but it may be worth it if you have proof that the buyer was initially satisfied and then has since admitted using it for different purposes (or tampering). If the buyer paid with PayPal, they may still be covered under the PayPal Purchase Protection. How do I contact Ebay regarding not getting my money returned for an item that is out of stock? Or a copy of them? What does "No returns or refunds, but backed by eBay Money back guarantee" means? no returns but backed by ebay money back guarantee ... No returns just means you can't return it because of buyer's remorse, i.e. If the item arrived in the condition it was described to be in (and not damaged by shipping), it doesn’t sound like a MBG case. I recently bought a carburetor rebuild kit off ebay before buying it I asked specifically if there were directions the seller said there were I received the item without the instructions I’ve messaged the seller without a response I wouldn’t have ordered this kit if I’d known it didn’t have instructions as there was another seller with great reviews and instructions but he was on vacation so anyways what can I do about this. With Managed Returns and eBay's Money Back Guarantee it has opened a big loop hole within the policy to allow for buyers to fraudulently open return requests without paying for return … Originally from the UK, she now lives in Canada and travels extensively. If buyers return money how long does it take to get it back??? 33 days after receipt, the buyer changed his mind, requested a return and provided a picture of the item 33 days after he received it. Under the Money Back Guarantee rules, the seller must refund the full item cost plus the original shipping cost too. eBay Money Back Guarantee. buyers are abusing the no return policy and eBay gives no support to sellers making a bad policy worse. As per the Money Back Guarantee guidelines ‘a buyer can report that they didn’t receive an item once the item’s latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date’. But when I asked UPS, they told me the shipper shipped them to a wrong address. My feedback was truthful. On arriving at the place to collect the kitchen(luckily I went as well)the kitchen was absolutely wrecked.it was absolutely disgusting. If so, your purchase wouldn’t be covered under the Money Back Guarantee and so you would not be eligible for a full refund. I would have suggested the seller taking it up with the shipping company or claim on their insurance. I put the watch for sell in Ebay. When I complained to Ebay representative commented to me that the pictures sent by buyer wasn’t matching mines. The call with customer support did not help and did not bring me any satisfying resolution, which I find very frustrating. That's great for dealing with local sellers, but not someone shipping from China. I have to find another place to sell. People is talking a lot about Poshmark. Does Ebay actuall require “actual shipping cost by seller is required returned? I can see paying to return it but I’d expect my complete money back Unfortunately almost any request made AFTER payment puts the seller in a predicament and thus can fall under “unreasonable demands” which is a reason for cancellation of the sale. Follow these steps to get your refund I would like to return the TV antennas that I purchased through eBay they do not work in my home. He install software not intended for use of the card. This seller neither would send me a return label which I understand so I paid shipping back for around 7 bucks now my cost is around 24 bucks A. After my claim to Ebay the money was released…I assumed ebay was in my side, but two days later Ebay sent me an email saying the opposite. Sellers can try their hardest to be accurate in the description of the item but there is always the possibility of leaving a detail out that could be important to the buyer. The card works fine and I dont want to accept a graphic card that has been tampered with for other use such a mining. They said that I actually choose “wrong size” as reason for return, and that is like “buyer remorse” so I should pay for return. Is there a dollar limit to the ebay Money Back Guarantee? Both were refunded under eBay’s “money back guarantee”. Your mother could try and appeal the decision (information here – https://www.auctionnudge.com/guides/how-to-appeal-ebay-case-decisions-a-sellers-guide/) but unfortunately, the reality is that she may have to write this one off as a loss. Will eBay still honor the money back guarantee considering it’s over 30 days? To this I received no reply. Sorry to hear that you haven’t received your item. According to Money Back Guarantee policies, the buyer actually isn’t covered by the MBG at all if they shipped the item to another address – see “Items shipped to another address after original delivery” under ‘not covered.’, As per the same policy, the buyer actually requested the refund too late to be eligible for the MBG – “A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller’s return window is longer, within the return window”, If the buyer has not already shipped the item back to you, I would explain the above first, linking to the below policy –, https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210. address in Oregon. In ‘item not as described’ (INAD) cases, resolution can be much more complicated. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. I left the seller negative feedback. I had a purchase on eBay that never arrived. Seems to be stuck in 1 location for what ever reason. Both buyer and seller can present their case to eBay with photos as evidence, but always remember that eBay has the reputation of siding with buyers in the manner of ‘the customer is always right.’. I haven't ordered anything from eBay for … Most sellers will find that the take-up on the return policy is low. Payments. Hello, I have bought a used laptop from a seller with no returns but the laptop is defective, broken. Order placed on 7/4/20 and told not in stock on 7/8/20 it is now 7/20/20 and still no refund! an Analysis, 7 Tips to Improve Packing Efficiency in Your eBay Business, An Absolute Beginner’s Guide to Selling on eBay, What eBay Sellers Should Do when an Item Goes Missing, Using eBay’s Global Shipping Program – a Guide for New Sellers, Adyen and eBay: What Managed Payments Means for Sellers, puts a seller as a competitive disadvantage, eBay Business Equipment Purchase Protection, refund them the cost of the item and seek reimbursement, eBay requests buyers to send the item back to the seller within 14 days, 30-day money-back return policy to qualify, receive a credit for an item’s final value fee, threaten to use Feedback to force a seller to accept a return, https://www.auctionnudge.com/guides/how-to-appeal-ebay-case-decisions-a-sellers-guide/. Shall I demand the rest or let EBay get involved? In a minority of cases, the seller and buyer are both refunded the cost of the item. Postage, returns and payments details See details. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Our Money Back Guarantee applies to most items on our site, and there's no extra fee for coverage. No returns and backed by the eBay Money Back Guarantee. Get the item you ordered or your money back. this time I got a omega watch in Europe as a gift for my niece’s birthday. No returns is only for private Sellers and the Buyer just has a change of mind. The listing says it's a used item with a 9/10 rating, no where does it say its not working. Certified Refurbished items are backed by eBay’s Money Back Guarantee. Ever since, I have been trying to get back the other £1,600. the money was already used to pay bills. But since the buyer shipped it to China, buyer requested me to shoulder the international freight w/c I declined. I understand that this must be frustrating that you now have a pair of handlebars you cannot use. Required fields are marked *. Ebay accepted this as a reason for return, told the buyer to return the item, then told my Mother to refund all, or Ebay will automatically. eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. eBay can then have PayPal return funds to Buyer. I should read “Buyer beware”. The buyer purchased a pair of shoes in March 18 ,2017 & was delivered on March 22, 2017. I am both buyer and seller. What is your experience of eBay returns? However, the seller told me that I should pay for return shipping. eBay Money Back Guarantee. Get the item you ordered or your money back. I purchased a kitchen from a seller who was a power seller.i asked the conditions of the kitchen as it was advertised as very good condition and wanted reassurance.the seller emailed me and also phoned me to confirm the kitchen was very good condition.because of the seller being a power seller,I relaxed and ordered a van and two men to collect the kitchen. Money order, bank cheque. You cannot open a new claim once the first one is closed. Give support, share information, and connect with fellow members. The buyer opened a case and eBay decided it in his favor. I did not agree and contacted ebay customer support. Your email address will not be published. I purchased a pair of timberlands on eBay Wich were received in the mail aproximitley 32 days ago. If you need to contact eBay directly, there are links at the bottom of every help page. So whatever the amount the seller originally charged for shipping must be refunded to the buyer, no matter how much the seller actually paid for shipping. The buyer shot back asking to meet him at 17.5%. I went to the post office and so I returned it at my shipping expense $6.99 Buyer never contacted my Mother. the buyer used the common “not as described”…Because I was reading other sellers experiences I made sure to note in the listing NO REFUNDS NO RETURNS, it was ignored by both Ebay and buyer. If someone opens a case then you must deal with the case. Ebay should require buyer to go to post office to get money back. PayPal refunds generally take 3-5 business days. Can a seller refuse to ship if warned there is a high likelihood of the item not arriving? Basically no protection for seller and seller has higher and higher risk of large loss in case of high value items. I have initiated the money back guarantee process but I'm wondering if I should of started the paypal process instead? For example, items sold in the following categories are not covered: Other MBG exemptions are listed on the eBay website. Understanding Returns and eBay’s Money Back Guarantee. Bank deposit. Don’t be fooled power seller or not, you cannot leave negative feedback.the feedback system warning you of liars and cheats is worthless..so take no reassurance when seller is, 100%. Learn more. Sellers could refuse to ship by cancelling the transaction but would be liable for defects for doing so. Ebay’s main protection for buyers is its Money Back Guarantee service. I believe that I choose “defective or not as described” as a reason for return and I described the issue thoroughly. If eBay requests the item to be returned to the seller, the shipping cost will be covered by the seller. Your first stop would be the Resolution Centre – info here. I was out of pocket because I at to pay for the van and two men and my own petrol cost.to my disgust my genuine negative comment was removed by eBay.so a lesson. To make it short, he got the label ( i didn’t provide it), and he sent the item back to me. Yes, you are correct that buyers remorse is NOT covered under the Money Back Guarantee – only damaged items or items that are not as described. PayPal refund shows only $8.96 Days later the buyer says the card is defective, because he is using the card for other experimental purposes which the card is not attended for, Mining for bitcion. I noticed after purchase that the delivery time was 8 weeks for some strange reason that seems very long to come from UK to Ireland. This opens up the potential for a popular scam, enabled by the MBG. eBay sellers should understand the limits of a return policy and the impact of the MBG on transactions. Have PayPal return funds to buyer, do I have bought a phone off eBay out. 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