Or go My eBay, click on the “Seller Account” and update your automatic payment method in the eBay Sellers Fee section. The seller messaged me and said they didnt have the item and that they refunded me the money but I dont see it on my PayPal account and I dont even see it say anywhere that there is a refund … A customer has requested a refund for what seems to me to be a trivial reason. When eBay is asked to step in and help on a return. This sounds quite simple, but the confusion comes when the seller doesn't have sufficient funds in their PayPal account to cover the refund. I sold an item on Nov. 14. The seller may be required to reimburse eBay for the partial refund. Ship the original item back to the seller within five business days of requesting the replacement. If you can’t find the answer, we’ll connect you with one of our team members. Instead, most costs and fees are billed immediately and not added to your account balance, and can be viewed in Payment options - opens in new window or tab in My eBay, or in All transactions, Expenses, Tax invoice, or Financial statement in Seller Hub - opens in new window or tab. The eBay Customer Guarantee also protects sellers: If you refund a buyer or resolve an issue within 3 business days of the buyer opening a request, we’ll refund your Final value fee. If they make an ‘item not received’ request, you’d need to issue a full refund through the request itself. Even … Since then Auspost lost track of the item. Bought a $450 item from eBay, the item is lost by Australia Post. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Make sure the "I want a refund" option is checked, then add in any additional comments in the box provided before clicking "Send request." If you haven't received an item, we usually refund your money immediately via PayPal. Buyers must contact the seller and give them 3 business days to provide a solution before they can escalate their case to eBay. The seller put in an unpaid item strike against me and left defamatory comments on my feedback. You cannot ask eBay to "step in" once the return has been declined. Trying to reach a resolution is good for buyers and sellers. There are three ways to issue a refund on eBay: by responding to a buyer's request, cancelling the order on eBay, or cancelling it on PayPal. I have sold an item online the week before last, sent and provided tracking on ebay last Wednesday. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. 7. If the seller doesn’t refund your money, ask eBay to step in and help. Yes. If not, use this letter to ask for a refund. It sounds like you opened a remorse return and the return was closed when the seller declined it. To request a refund: 1. If you’re a managed payments seller, you might not receive a monthly invoice. Verify that you have a credit balance on your account of $1.00 or more. If you qualify for a final value fee credit, it will be credited to your seller account 7-10 days after you close the case. Getting a refund for seller fees - eBay's online Customer Service provides you with the information you need to buy and sell. By using this link any refunded amount will return to your PayPal balance, bank account or card, depending on how the payment was originally funded. It’s best to ask the recipient to use the Issue a refund link and not the Send Money feature. Depending on your case, and the return policy of the seller you bought your item from, the seller can respond to your return request … It only takes a minute or two to log in and physically issue a refund. 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