Go to eBay and log into your account. I had to return my product to the seller because it did not match the one that was shown on Ebay and I received an email stating that the money was refunded to my PayPal account. 3. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. Always print return labels through eBay so that eBay can see when the item was received. Use your web browser of choice to navigate to www.ebay.com. If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. So a person wanting to return something has to open a case in order to do so. How to issue a refund on eBay. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Move your mouse cursor over My eBay in the top-right corner of the home page, and then click Purchase History in the menu that appears. Regards Prasad Banala Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. eBay has 25 million sellers and a total of 170 million users (buyers and sellers). A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. The eBay label will have a tracking number and this is recorded in your eBay account. How to do a return on eBay 1. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. It went back and forth a few times, eBay/PayPal looked into it and talked to both of us (and looked at my BEYOND REPAIR ticket). Imagine if just 0.1% of those customers would need help from an actual customer service representative at the same time, that’s 170,000 simultaneous calls. INADs are costly and should be avoided. The short answer is quite simple: money. The first is to respond to a buyer's request for a return. I asked eBay, and I simply clicked to file some sort of dispute in PayPal. Item Id: 181820783033 Transaction Id 1387085912008 Hi , I purchased above item from ebay with login to the account, but it is damaged and wanted tio return , I am un able to see the items in my account list to proceed with return process . Ebay no longer wants to lose buyers over a 10.00 item. 2. Dealing Directly With Buyers About Their Returns . That means your done selling on ebay. please advise . You will be suspended forever on the 20th or sooner. Then log into your account. Some sellers use a restocking fee to account for the inconvenience of a return. View the items that you’ve purchased through eBay. There are three ways to issue eBay refunds. Automation of returns and refunds saves sellers time, and enables them to process returns faster. Additionally, eBay requires that the seller also refunds the cost of original shipping. PayPal sucked the money straight out of the seller's personal bank account as soon as I clicked the dispute, which is sobering. I opened a PayPal account after the refund was made and I added the debit card I had used to purchase the item to this account. Unfortunatly you have no clue how to sell on ebay. You have no returns on your auctions. Total of 170 million users ( buyers and sellers ) ’ s policy. 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