Policy purchased, but I am not happy. .galleryCaptionInnerText {} a, We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. .wsite-footer blockquote {} "560799075470977588", Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Dear Mr Brennan Thank you for taking the time to leave a review. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Staysure is a trading name of TICORP Limited. There was a slight downside of having to wait for about 10 minutes. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} '', _W.storeCountry = "GB"; Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). - Email address - Full name - Telephone no. Not everything they do makes sense. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Get started with your Free Employer Profile. Have a fantastic holiday. #wsite-content h2.wsite-product-title {} My dads body was left in the hotel room for over 24 hours. Application. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . ERGO Seguros de Viaje Were sorry that you did not enjoy your time with us and we wish you success in your future role. - Calling from within the UK: 0333 014 4512 The calls are non stop , its very busy and mentally exhausting . .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} Wishing you all the best for the future. It goes against our guidelines to offer incentives for reviews. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. } When is a time you've been in a difficult situation and how did you solve it? A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Warm regards,Ross, I have had holiday insurance with you for a couple of years. (yes - you get penalised financially for helping customers). I was trying to pay for a quote with them kept waiting for over a day to pay. Sunday: 10am 4pm, Christmas hours: A good clear line, too, with no annoying background noise! Be the first to find this interview helpful, What motivates you? The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. They subsequentialy told me to claim for myself. your insurance policy. Opportunity to express yourself and share thoughts and ideas. Check out what 252,969 people have written so far, and share your own experience. Wednesday 28 December: 8:30am 8pm left: auto !important; We are remunerated by commission for the arrangement, service and renewal of .wsite-button-small .wsite-button-inner {font-size:13px !important;} The HR Team. achieve performance targets across their product portfolio. Then like us on Facebook and follow us on Twitter. Information provided by various external sources. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB Have a fantastic holiday. Team leaders are always on hand if needed. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. _W.storeCurrency = "GBP"; New management pushing all good long lasting staff out. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. achieve performance targets across their product portfolio. (Madrid), Espaa. A lot of pressures, every second of your day is reviewed! Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. No administration fee is changed while making changes through My Staysure. Lack of direction from middle management and above. Create your My Staysure account, or login here. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 .wsite-phone {} If you need to cancel your policy please click here. 3-5 Rushmills Business Park, If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Finally I started a new booking and was successful in receiving a quotation which I accepted. We use dedicated people and clever technology to safeguard our platform. Your Staysure Reviews. Pros & Cons are excerpts from user reviews. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. If youd prefer to speak to a member of the team on, please call us on: Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. } Dear Denis Kumm,Thank you for your 5 star review. } You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. I should have asked for the policy to be posted to me. Have a fantastic holiday. I always use Staysure for holiday insurance. Not a good experience. View our cookie policy here. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Kind regardsSophie. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. We were devastated as grandchildren had been couting the days down. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. The Embassy were amazing. It wasn't great. So you can be confident that youve got the right cover, thats tailored just for you. com_currentSite = "952359298347476581"; Constantly being told to hang in there because improvement are happening when quite clearly they werent. Search job titles. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. The process took 1 week. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Not happy. Thank you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. I got an online quote and with no warning it increased in 1 minute by about 40. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. right: 0 !important; Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Thank you for posting your feedback and for recognising we have fantastic people in the business. .wsite-image div, .wsite-caption {font-size:18px !important;} Verification can help ensure real people write reviews about real companies. Have a fantastic holiday. Quick and efficient service, very knowledgeable of medical conditions.Thank you. .fancybox-title {} Have a fantastic holiday. Were available during the following times: Friday 30 December: 8:30am 8pm, Within the USA and Canada: Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. left: 0 !important; If you want to claim on your policy you should contact the I will only use them in the future. #wsite-title {font-size:36px !important;} Tuesday 27 December: 9am 5pm .wslide-caption-text {} It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. Get in touch with us if youd like to make multiple changes to your policy. Also, for some of our insurers we may receive a profit share payment if they text-decoration: none !important; com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() Very friendly, knowledgeable and . The operative on the phone was superb and I thank her for guiding me so expertly through the process. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Lack of progression I would say but good vibes. Clear All. Resolver is a totally free service that you can use to complain effectively. Have you been complained about? We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Av. Staysure is a good place to work, the training is good. They are passionate about supporting new people into the business and we receive great feedback. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Have a fantastic holiday. Have a fantastic holiday. USED to be a great place to work. Overall experience. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. - Sunday: 10am - 4pm. var initEvt = document.createEvent('Event'); } Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. We hope this will continue to inform and provide insight to our employees on the decisions we make. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. We class a complaint as any expression of dissatisfaction whether written or verbal.. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. You need to sharpen up the verification/activation mechanism. } Resolver is free. Companies can ask for reviews via automatic invitations. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} .wsite-button-large .wsite-button-inner {font-size:14px !important;} .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} They take your money easily but getting help when you need it is a different story. Warm regards,Emma, Very pleasant and helpful staff. As I was desperate I bought it. Send your complaints and reviews - and we'll publish the best, and worst! ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. I had to deal with an out sourced company. Instead, theyre full of the info you need to get things sorted. I would like to reassure you that Staysure take all feedback about our products and services very seriously. } else if(document.documentElement.initCustomerAccountsModels === 0){ On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Thank you for your feedback. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. The People Team. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. HR Director. .fancybox-title {} n 71 Edifcio D 2 Dt, Queluz de Baixo Thank you for posting your comments. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. Worked for this company and had a bereavement. Greatest accomplishments. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent Saturday 24 December: 9am 3pm font-family: "Open Sans" !important; Whenever you need us, our 24/7 claims team is here for you. Staysure 7 Nov 2022 - Remote Customer Service Representative . Reviews from Staysure employees about working as a Customer Service Representative at Staysure. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Offer comprehensive training to fullfill the role. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} Verification can help ensure real people write reviews about real companies. Was put on a call back BUT this never happened.
legal guardianship for adults with disabilities uk » staysure customer service